Real-time status of all KeySIM services and networks, plus how to reach the right team for support.
Check the current status of KeySIM services and mobile networks below.
Genuine core network incidents are monitored and investigated 24 hours a day, 7 days a week, with updates posted in the service status below as information becomes available.
If you believe you are experiencing a core network issue that is not shown in the service status above, please email our customer support team.
Our customer support email is monitored 7 days a week, from 10:00–22:00, for reports of potential core network issues.
If the service status above shows our systems are operating normally but you're experiencing an issue with an individual SIM connection, our team can help you troubleshoot your setup.
Common issues affecting individual SIM connections include incorrect APN settings, VPN configuration, device configuration, local network issues or other equipment within the installation.
Our telephone support team is available:
Monday–Friday, 10:00–17:00
+44 (0) 161 706 0680We aim to respond to support enquiries within one business hour during our telephone support hours.