Frequenty Asked Questions.

How do I programme my hardware?

Enter APN name 'key' (no password). Set network selection to 'auto' & KeySIM will switch networks if you drop out of service on the last known netowrk. You can set network selection to 'manual' and select a specific network but remember to change this back to 'auto' if you want KeySIM to automatically switch networks.

Why is the data so expensive?

KeySIM is a specialist multi carrier connectivity network making it naturally more expensive than a single carrier, whilst there is a price premium for extra coverage and resilience, using KeySIM is far cheaper than contracting with all networks separately, which would be the only way of boosting coverage to the same level.

Why use this when I can just get 2 SIM's and put one in my dual SIM phone?

2 separate SIM's will definitely boost coverage but not to the same level as KeySIM, there will still be areas where KeySIM can connect but your phone cannot (unless you used KeySIM as your 2nd SIM)

This is amazing why has it not been done before?

We are not the first to offer a multi network SIM but we believe KeySIM is the first fully licensed SIM to connect to all 4 UK networks, optimised for mobile web browsing.

Am I locked in contract?

Absolutely not. KeySIM operates on a monthly rolling contract. You are free to cancel at any time before your monthly renewal date.

Can I use KeySIM for voice calls and SMS?

KeySIM is data only at the moment.

Can I use KeySIM instead of my existing SIM?

KeySIM is data only at the moment and it is likely to be more expensive than your existing SIM, we recommend it is used as a back up in areas that you struggle to get signal, or if your primary network has an outage.

Can I take the SIM out of the router and insert it into my own smartphone or device?

Yes you can – just remember this is a data only SIM, and you will need to change the APN settings to those printed on your instructions.

Will KeySIM work everywhere?

KeySIM will work wherever there is 2g, 3g or 4g coverage on at least one of the networks.

Do you offer a KeySIM only package?

Yes. Just select SIM only when you place your order.

Can I use KeySIM in Europe?

Yes. Just enable euro roaming in your profile.

Can I use KeySIM outside of Europe?

Not as standard however it is possible to do this, it can be costly depending on where you plan to visit, please contact us to discuss further.

What else is coming in future?

Lots. Things like Secure data hosting, managed web browsing, converged services, optimisation of social media browsing & parental controls are coming soon.

I have questions but don’t want chasing by sales people.

Drop us an email and we will answer your questions. You will get a single follow up email in a few weeks if we haven’t heard back from you.